Flexpa - CLEAR and CommonWell TEFCA IAS v3.0 Token Disruption – Incident details

All systems operational

CLEAR and CommonWell TEFCA IAS v3.0 Token Disruption

Monitoring
Major outage
Started about 4 hours ago

Affected

api.flexpa.com

Major outage from 5:35 PM to 5:57 PM, Partial outage from 5:57 PM to 9:23 PM, Operational from 9:23 PM to 12:00 AM

Updates
  • Update
    UTC
    Update

    This incident has been resolved.

  • Update
    UTC
    Update

    100% of CLEAR tokens are now retrieving TEFCA documents through CommonWell. 25% of remaining disrupted Consents use IDme tokens, we are co-ordinating with IDme and expanding disruption resolution to include IDme.

  • Monitoring
    UTC
    Monitoring

    CLEAR and CommonWell have both communicated to us a rollback plan on their systems. Flexpa is monitoring for their confirmation of resolution.

  • Identified
    UTC
    Identified

    We have identified the cause of this disruption. CommonWell has started to enforce the new TEFCA IAS v3.0 requirements for IAL2 identity tokens on its patient match and document query services. The identity tokens issued by CLEAR do not yet meet some of the new format requirements for address and phone number claims, so CommonWell rejects these requests.


    We are receiving information and updates from CLEAR and CommonWell as they progress towards a resolution to their network disruption.


    We will provide the next update on or before 4 PM ET.

  • Investigating
    UTC
    Investigating

    CLEAR and CommonWell are experiencing a disruption in validating IAL2 tokens for all IAS Providers on TEFCA. Today was a milestone date for TEFCA IAS v3.0's roll out and the network outage impacts Flexpa.

    During this time, identity verifications will continue to perform as normal in Flexpa Consent but TEFCA network results will be impacted. There is no impact to other network data sources such as individual FHIR endpoints. Once the disruption clears, we expect background data retrieval refreshes to resume and collect missing documents.

    We will provide an update at 2PM EST.