Flexpa - Status Page

This incident has been resolved.

100% of CLEAR tokens are now retrieving TEFCA documents through CommonWell. 25% of remaining disrupted Consents use IDme tokens, we are co-ordinating with IDme and expanding disruption resolution to include IDme.

CLEAR and CommonWell have both communicated to us a rollback plan on their systems. Flexpa is monitoring for their confirmation of resolution.

We have identified the cause of this disruption. CommonWell has started to enforce the new TEFCA IAS v3.0 requirements for IAL2 identity tokens on its patient match and document query services. The identity tokens issued by CLEAR do not yet meet some of the new format requirements for address and phone number claims, so CommonWell rejects these requests.

We are receiving information and updates from CLEAR and CommonWell as they progress towards a resolution to their network disruption.

We will provide the next update on or before 4 PM ET.