Flexpa - Stuck authorizations on Flexpa Link – Incident details

Stuck authorizations on Flexpa Link

Resolved
Operational
Started 6 months agoLasted 26 minutes

Affected

link.flexpa.com

Operational from 1:44 PM to 2:10 PM

Updates
  • Resolved
    Resolved

    This incident has been resolved. The incident impacted successful Flexpa Link authorizations.

    Why did it happen?
    We pushed a bug into production code related to the generation of system Patient IDs upon a successful Flexpa Link authorization. Due to a test which passed incorrectly, the bad logic was not caught in development.

    How to prevent in future?
    By creating re-usable test fixtures, specifically as it relates to our patient authorization model, we can make it easier for developers to avoid writing false positive test cases.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating reports of stuck authorizations on Flexpa Link.