This incident has been resolved.

We implemented a fix and are currently monitoring the result.

This incident has been resolved. The incident impacted successful Flexpa Link authorizations.

Why did it happen?
We pushed a bug into production code related to the generation of system Patient IDs upon a successful Flexpa Link authorization. Due to a test which passed incorrectly, the bad logic was not caught in development.

How to prevent in future?
By creating re-usable test fixtures, specifically as it relates to our patient authorization model, we can make it easier for developers to avoid writing false positive test cases.

We implemented a fix and are currently monitoring the result.

This incident has been resolved.
This did not affect any customer implementations or integrations with Flexpa Link.

Why did it happen?
We promoted an environment change in MyFlexpa's dev mode, and had to complete unexpected manual steps to redeploy the MyFlexpa application.

How to prevent in future?
Improve our internal change process for updating MyFlexpa's environment configuration by removing unnecessary manual steps.