Flexpa - Issue with API – Incident details

All systems operational

Issue with API

Resolved
Major outage
Started almost 3 years agoLasted 4 minutes

Affected

api.flexpa.com

Major outage from 2:35 PM to 2:38 PM

link.flexpa.com

Major outage from 2:35 PM to 2:38 PM

my.flexpa.com

Major outage from 2:35 PM to 2:38 PM

flexpa.com/docs

Major outage from 2:35 PM to 2:38 PM

portal.flexpa.com

Major outage from 2:35 PM to 2:38 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Post mortem summary:

    What happened?
    api.flexpa.com was unavailable and 503s were returning from the load balancer.

    Root cause analysis
    We tried to deploy a Task Definition that was pointing to secrets that were not in the parameter store, because those secrets were removed after the deploy was initiated.

    Action items to prevent its reoccurrence
    Ensure that removing a secret from Doppler should regenerate a task definition and redeploy.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.